Please ensure all Information provided Including your name, shipping address, phone number, email & the desired texture/lengths are correct before submitting your order as all sales are non-refundable. We are not responsible for incorrect addresses. Orders cannot be modified once placed, and payment is complete.
U.K. Orders: 1-5 working days
International Orders: 1-5 working days
You will receive a confirmation email once your order has been dispatched along with an estimated delivery date. Please note that all packages are signed for and will not be released unless a signature is present.
We use DHL express and shipping usually takes between 1 and 5 days to get to you. For example shipping to New York is just 1 day whereas it may take 5 days to get to Africa.
Although DHL is very reliable as you may have seen shipping reviews on our instagram page, once your items have been shipped and tracking number sent, any delays is beyond our control. We do not take any responsibility for any delays from the courier side.
Thank you for shopping with Dellahs Raw Hair.
Customs and Duty Taxes
- Items shipped outside of the United Kingdom may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Dellahs Hair.
- Dellahs Hair is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the courier to the local carrier in your country or air and group transportation strikes or delays once the package has exited the United Kingdom.
- Please check with your country’s customs office to determine what these additional costs will be before placing your order.