Shipping policy

At Dellahs Raw Hair, we strive to provide our customers with fast, reliable, and convenient shipping options. Here's what you need to know about our delivery process:

Same Day Dispatch

We understand the importance of receiving your order promptly. That's why all orders placed before 2 PM are dispatched the same day, ensuring that your hair extensions are on their way to you as quickly as possible.

Free Same Day Delivery (London Only)

For our London-based customers, we offer an exclusive free same-day delivery service. Simply place your order before 12 midday, and you'll receive your Dellahs Raw Hair extensions the very same day. This service is available for all London postcodes.

Free Worldwide Delivery (DHL Express)

We offer free worldwide shipping via DHL Express, so you can enjoy your Dellahs Raw Hair extensions no matter where you are.

Within the UK

For our UK customers, orders are usually delivered the next day, allowing you to start styling your new look almost immediately.

Outside the UK

International orders typically take 1-5 working days to arrive, depending on your location. 

For example, shipping to New York City takes just 1 day, while it may take up to 5 days to reach other parts of the world.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and an estimated delivery date. All packages require a signature upon delivery and will not be released without one.

Important Information

To ensure a smooth delivery process, please double-check that all information provided is accurate before submitting your order, including:

  • Your name

  • Shipping address

  • Phone number

  • Email

  • Desired texture/lengths

All sales are non-refundable, and we are not responsible for incorrect addresses. 

Orders cannot be modified once placed and payment is complete. Once your items have shipped and a tracking number has been sent, any delays are beyond our control. Dellahs Raw Hair does not take responsibility for any delays from the courier side.

Customs and Duty Taxes

For orders shipped outside of the United Kingdom, please be aware that your package may be subject to import duties, taxes, and charges. These additional costs are not included in the total cost of your order and will not be covered or reimbursed by Dellahs Raw Hair.

It is the customer's responsibility to check with their country's customs office to determine what these additional costs may be before placing an order. 

Dellahs Raw Hair is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the courier to the local carrier in your country, or air and ground transportation strikes or delays once the package has exited the United Kingdom.

Thank you for choosing Dellahs Raw Hair for your hair extension needs.

We appreciate your business and look forward to delivering your order promptly.